Support
Data Innovations is here to help!
DI Support is here for you
At Data Innovations, your success is our most important priority. To help meet the needs of our customers, we offer Customer Support, Technical & Professional Services, and Enterprise Sustainment Services. Read below to discern who to call when you need assistance.
Customer Support
Data Innovations Customer Support is designed to be your first line of defense for common technical issues or system “breaks.” The Customer Support team aspires to deliver gold standard service, demonstrating unparalleled technical expertise, patience, and professionalism while promptly responding to customers’ needs, and providing tools and education to improve your experience.
How to Contact Customer Support
- On our website
- (802) 658-1955 Option #3
- northamerica-support@datainnovations.com
Technical & Professional Services
Data Innovations Technical & Professional Services team provides consulting and implementation expertise for project success from start to finish. These fee-based consulting and training services leverage our deep and talented consulting bench – more than 90% are medical technologists, bringing a combined 500+ years of industry experience. We also have a dedicated training staff who deliver comprehensive trainings for Data Innovations solutions both online and through in-person or onsite programs.
How to Contact Services
- New Services: northamerica-sales@datainnovations.com
- For ongoing services, contact your TPS representative
- View our training offerings online
Enterprise Sustainment
Data Innovations Customer Success Managers (CSMs) are dedicated to ensuring you get the most value from our solutions. Our CSMs work closely with you to understand your unique needs and help you achieve your business goals. With a focus on proactive engagement, our CSMs are here to guide you every step of the way—from onboarding to ongoing sustainment and optimization.
How to Contact Customer Support
- CustomerSuccess@datainnovations.com
- For ongoing Enterprise Sustainment: Contact your dedicated CSM representative
